What is Experience Cloud?
The solution to connect with your customers & partners, plus share content for your users.
Customer Service
Make life easier for your Service Cloud team by deflecting cases that can be solved through common questions answered with your content in the community cloud. Empowering your customers to find solutions on their own goes a long way to promote customer satisfaction.
Partner Relationships
Make it easy to onboard new partners and build stronger relationships with current partners. Community Cloud has proven to increase partner engagement, increase deal registration and usually increased sales when utilized correctly.
Track Key Performance Indicators
After implementing a self-service community for your customers and partners, you can track key metrics that tell you whether this is a worthwhile investment. Having one system to connect to external customers gives you a better understanding of what your customers want out of you. Set up different data categories so users can easily find the topic they are looking for.
Not only does Community Cloud help your customers and partners, it also eases the workload for your employees. Community Cloud is a tool often forgotten about from Salesforce customers but it can be highly valuable to your team when implemented correctly.
Social Media
Has your team ever felt like there is a disconnect between your digital marketing efforts and social media? This is where Social Studio can save the day. The customer has more power than ever with the ability to fire off a tweet in seconds that can harm your reputation, so having the ability to quickly resolve these cases with Social Studio increases customer satisfaction rates and will connect these leads with members of your sales team.
Measurement and Analytics
Products like Datorama and Google Analytics 360 allows you to unify all marketing efforts and help you understand where you have room for improvement and where you are killing it. Visualize your data to better understand the story of how well your money is being spent and then effectively align your messaging based on audience segment.